So, when will my order arrive, you wonder?

In the checkout view, before placing your order, you will be informed of the estimated delivery time following our approval of your order. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order. 

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Shipping Rates

•We offer free shipping across India for all prepaid orders. For COD orders nominal charge is applicable depending on the location.

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Order Processing

•We strive to fulfil orders as soon as you place them. In most cases, your order will be expected to be dispatched within 1-2 business days. Our business days are Monday-Saturday.

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Shipping Time

•For most serviceable pin codes, we try to deliver within 5 days. There could be a possible delay of 2-3 business days in delivery. However, you will be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

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• Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

• Sometimes life gets in the way, and you forget to respond to the carrier. That's fine, we've all been there. However, if your order cannot be delivered after 3 attempts, the order shall be returned to its origin. Shipping costs will be charged to you. Subsequently, your order amount will be automatically refunded to you in the original form of payment. 

• D`Mellow Modes reserves the right not to deliver the order to you in case of force majeure events, political unrest or other unforeseen circumstances.  

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In case a delivery is temporarily not possible for your location or pin code on account of the factors mentioned above, then your order will not be placed on our Online Store, and you will be notified of the same.

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Whereas in cases where your order is successfully placed on the Online Store and subsequently your location or pin code becomes temporarily unserviceable, and in case the order has already been picked up by the delivery partner, then the delivery partner will attempt delivery with extended timelines if the specific dates for delivery are available. However, if there are no specific timelines available, then the parcel will be returned to the origin and the refund process will be initiated.

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In case your order is placed and if your location or pin code is not serviceable before the order has been packed, then D`Mellow Modes will cancel your order and notify you through email and a refund shall be initiated to you upon such cancellation.